We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund the difference via your original payment method. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date, we will refund the difference as well.
How to request a Partial Refund/Price Match
Email us at firstname.lastname@example.org
and include the URL of the product you've seen cheaper elsewhere and the price you have seen it at, within six months from the date of your order. Please also include your delivery address. Our team will evaluate your request and get back to you within 5 working days.
TERMS & CONDITIONS
- You must purchase the item from our website before requesting your Price Match Guarantee
- The product must match the exact item we are selling in model, colour and size.
- Item in question must be in stock with the competitor and available for immediate dispatch.
- We can only price match genuine approved retailers.
- The competitor must be an online store. They cannot have a retail location.
- The website must not be a discounter or auction website (eBay, Amazon, etc.)
- All price matches must be submitted in Great British Pounds (GBP)
- We are unable to match if the seller does not ship to your location.
- Cannot be used in conjunction with other promotional offers.
- We reserve the right to withdraw this offer if the price match in question results in the selling value being less than our buying value.
- A matched price will be valid for 48 hours after acceptance, after which a new price match needs to be requested.
- Price match requests will be processed between Monday and Friday, we cannot be held responsible for price changes by our competitors.
- A price match can not be used in conjunction with any other offers, promotions or discounts by Home Office Life.